DELIVERY

Lava Corners guarantees a pleasant and easy shopping experience. You order will be processed by our logistics department in a swift and timely manner and delivered to the address stated on the order form.

Our aim is to deliver your purchase as quickly as possible. All orders have a processing time of 24 – 48 hours, and delivery is between 10 – 30 working days. We work very hard to make sure your sofa gets to you as soon as possible. The average waiting time is 4-6 weeks. 

We will deliver the products to the address specified in your order. It is customer’s responsibility to ensure that someone is available to accept delivery of the products. If there is no one available to accept delivery, the courier may have to leave the products in a safe place or return the products to us, and you may be charged an additional delivery fee.

Your goods will be delivered to the front door. If you are not able to bring it in yourself, you can book the driver to provide that service. There is a charge of 30 euro (paid in cash directly to the driver). Please let us know if you wish to avail of the service.

All delivered goods are to be assembled by the customer. 

DELIVERY CHARGE IRELAND

We are happy to offer FREE DELIVERY in Ireland

However, deliveries to areas situated in hard to reach places may result in a slight additional charge. If this is the case our team will contact you and notify you of any additional charge within 48 hours after the order placement. 

Products are subject to availability. We endeavour to deliver to the times specified above, however on rare occasions delays may occur which are outside of our control. If your ordered product is not available we will contact you with an expected delivery date. 

Please note that items sold online will only be delivered to the address specified on your order. Once your order has been dispatched, we will contact you to inform you about an expected delivery date.

ON DELIVERY DAY

The delivery driver will contact you 1 day in advance to schedule a delivery time.

We want you to be 100% satisfied with your goods upon delivery. When your order is delivered, you must check the contents thoroughly whilst the delivery person waits. 

After inspection of delivered goods, the driver will give you your invoice and transport documents which you need to sign.

In the rare event that your parcel arrives damaged you have 2 options:

1.  Refuse the delivery.

1. Accept the delivery but make your delivery driver aware of the damage and, when you sign for the goods, write “damaged’ alongside your signature on the delivery paperwork. You must take photographs and specify damages on the invoice and immediately contact Lava Corners team by email: welcome@lavacorners.ie or phone +353862146318

A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.  It is customer’s responsibility to check the goods before signing delivery receipt. 

When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts listed to ensure that you have all the relevant parts and that you assemble the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of mis-assembly of products.

RETURNS:

Canceling the order/Return

European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 only apply to your order if the goods have not been custom made to your specification. 

Custom made furniture is non-returnable.

Bespoke models where furniture dimensions are customised to the customer’s specifications are non-returnable and non refundable and must be fully paid for before delivery.

A non custom made piece is the standard base model of any sofa which is made in the fabric “Sawana 21” as standard, and comes with standard feet. Any variations from this will be treated as a bespoke product.

If the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 do apply you can cancel your order by notifying us, in writing to: welcome@lavacorners.ie before delivery or within 14 working days beginning with the day after the date of delivery.

The product must be returned within 14 days. Our policy is valid for 14 days. If you wish to return an item 14 days after your purchase, we can not offer a refund or an exchange.

Refund will be issued in 2 working days after receiving and inspecting returned item. To be eligible for a return, your item must be in an unused condition and in the original packaging.

Please note, you will be responsible for paying the shipping costs for returns. Shipping costs are non-refundable.

Please note that this return policy only applies to issues with the product itself and does not cover changes in personal taste or incorrect choices made by the customer. We recommend carefully reviewing the design and specifications of the product before placing an order to ensure that it meets your needs and expectations.