We offer a 24 month warranty.
Lava store is not a producer of goods. All goods available in the store are covered by the manufacturer’s warranty.
The warranty starts from the date of delivery and offers cover against manufacturing faults on the frame and spring construction.
All sofas purchased in Lava Store are meant for relaxing and sofas with sleeping function are meant for relaxing and occasional sleeping. Sofa beds are not meant to replace beds and therefore are not meant for everyday sleeping.
To avail of the warranty you must obey these rules:
- When unpacking do not use sharp tools as this may cause fabric damage.
- Sitting or standing on the headrests, armrests, backrests is forbidden.
- Jumping on any part of the sofa is forbidden.
- Stuffing too many bed clothes/blankets or other items in the storage box is forbidden.
- Sofa must be kept in the room with temperature not lower than 15 degrees Celsius.
- Due to the protection used in transportation, there may be some creases or slight deformations visible on the sofa/fabric. This will disappear after a few days.
- When moving the sofa you must lift it up, NEVER pull it or push it.
NOT COVERED BY WARRANTY:
Manual damages like scratches and cuts on wood, fabric, legs, broken frames, springs, boards which happened after the goods were delivered and checked.
Slight fabric stretch is natural and not covered by warranty.
Due to the use of foam fillers the final product measurements may be off by 5cm comparing to the measurements on the website.
Warranty does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned by incorrect cleaning methods or incorrect cleaning products.
Warranty does not cover normal wear and tear (deterioration or depreciation in the value of the products by ordinary and reasonable use), cuts or scratches, or damage caused by impacts or accidents. The warranty does not apply if a product has been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated).
The warranty does not cover consequential or incidental damages
Visible surface damage (scratches, nicks, tears, etc.) are not covered under this warranty
How to get covered:
You will need to take photographs of the faults/damages and email them to email@example.com with a description of the problem. Our team will then decide whether the damage is covered by warranty. On some occasions Lava Store will send out a person to examine the furniture at a customers home to check if the damage was caused by a production fault.
If considered covered by this limited warranty, Lava Store through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product.
If it is covered by this warranty, Lava Store will pay the costs of repairs, spare parts, and labour. This does not apply to any repair work not authorised by Lava Store.
If a repair cannot be carried out in a customers home, Lava Store will organise collection and will bring the item back to the manufacturer to be repaired and will then deliver the repaired item back to the customer free of charge. Lava Store does not offer a replacement sofa for the time of repairing the damaged sofa.