Delivery and Returns
Lava Furniture guarantees a pleasant and easy shopping experience. You order will be processed by our logistics department in a swift and timely manner and delivered to the address stated on the order form.
Our aim is to deliver your purchase as quickly as possible. All orders have a processing time of 24 – 48 hours, and delivery is between 10 – 30 working days. We work very hard to make sure your sofa gets to you as soon as possible. The average waiting time is 4-6 weeks. However in current Covid-19 situation sometimes it may take a slightly longer.
Deliveries to areas situated in hard to reach places may result in a slight additional charge. If this is the case our team will contact you and notify you of any additional charge within 48 hours after the order placement.
Products are subject to availability. We endeavour to deliver to the times specified above, however on rare occasions delays may occur which are outside of our control. If your ordered product is not available we will contact you with an expected delivery date.
Please note that items sold online will only be delivered to the address specified on your order. Once your order has been dispatched, we will contact you to inform you about an expected delivery date.
ON DELIVERY DAY
The delivery driver will contact you to schedule a delivery time.
The delivery driver is not obliged to bring the order into a customer’s house/flat. The driver will help you but there must be another adult person present to help with the delivery (2 adults if the flat is in a building without an elevator).
We want you to be 100% satisfied with your goods upon delivery. When your order is delivered, you must check the contents thoroughly whilst the delivery person waits.
After inspection of delivered goods, the driver will give you your invoice and transport documents which you need to sign. If you have chosen the “PAY ON DELIVERY” option, the driver will collect payment by cash or card.
In the rare event that your parcel arrives damaged you have three options:
1 Refuse the delivery.
- Accept the delivery but make your delivery driver aware of the damage and, when you sign for the goods, write “damaged’ alongside your signature on the delivery paperwork. You must take photographs and specify damages on the invoice and immediately contact Lava Store team by email: email@example.com or phone +353862146318
A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.
When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts listed to ensure that you have all the relevant parts and that you assemble the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of mis-assembly of products.
Cancelling the order/Return
European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 only apply to your order if the goods have not been custom made to your specification. If the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 do apply you can cancel your order by notifying us, in writing to: firstname.lastname@example.org before delivery or within 14 working days beginning with the day after the date of delivery.
The product must be returned within 14 days. Our policy is valid for 14 days. If you wish to return an item 14 days after your purchase, we can not offer a refund or an exchange.
Refund will be issued in 2 working days after receiving and inspecting returned item or on collection of the item if it is being collected by our transport supplier in the same form in which the payment was made (cash/card/paypal).
To be eligible for a return, your item must be in an unused condition and in the original packaging.
Please note, you will be responsible for paying the shipping costs for returns. Shipping costs are non-refundable.